Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy applies to purchases made from Ymxvd and explains the return window, item condition, return label, exchanges, and refund timing. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For ceramic planters for indoor plants, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. ceramic planters for indoor plants can involve size, material, surface finish, package contents, and care expectations, so support reviews refer back to those concrete details. For planter or vase orders, shipping and support details focus on surface finish, ceramic or structural condition, packaging protection, and visible delivery damage.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@ymxvd.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers looking to request a return can reach out through Ymxvd's current support email with the order details.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 1271 FRAN MAR CT, CLERMONT, FL, 34711.

When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. If a request needs review, the customer may be asked for photos, measurements, package condition, tracking details, or the order number.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

Ceramic Planter Condition Review

For Ymxvd ceramic planter returns, the item must be new only and returned with the listed pieces. We may review whether the glaze is clean and unused, the rim or saucer is intact, drainage holes are not blocked by use residue, wall-hanging openings are undamaged, and all package contents listed for that planter are included.

Damage Documentation for Ceramic Items

If a ceramic planter arrives damaged or incorrect, customers should contact support with the order number and clear photos before returning the parcel. Useful photos include the shipping box, protective packing, broken rim, chipped saucer, cracked wall-back, drainage hole area, or glaze concern. This helps Ymxvd separate carrier damage from wrong-item, missing-piece, or customer-remorse return situations while keeping the 30-day return process clear.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@ymxvd.shop or +19035011095. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.