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Ymxvd reviews each ceramic planter return against the ordered SKU, exact vessel and accessory manifest, fragile-item condition, and requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may unpack and visually inspect the empty dry planter on a padded clean surface. For an eligible non-defective return, do not add a plant, soil, growing medium, water, fertilizer, stones, drainage mesh, sealant, mounting hardware, or decorative material. Every listed ceramic vessel, plug, tray, grommet, cord, ring, and care guide must remain together. For ceramic planter orders, support review may compare the vessel profile, ceramic body, glaze, rim, scallops or corners, feet or pedestal, drainage opening, plug, tray, grommets, suspension cords, ring, care card, and delivered parcel with the ordered SKU.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain new, unused, clean, dry, odor-free, and free from soil dust, water rings, mineral deposits, fertilizer, plant matter, scratches, glaze abrasion, chips, cracks, impact marks, blocked drainage, stained cork, stretched or cut cords, damaged grommets, altered knots, drilled holes, adhesive, added sealant, or altered components. Natural reactive-glaze and cork variation alone is not evidence of use.
For an approved return, dry every component fully, replace the vessel in protective inserts, cushion the rim, corners, pedestal or feet, separate plugs and suspension hardware from glaze, keep cork flat and dry, and lay cords without knots beyond their original assembly. Do not place loose hard items inside the unprotected vessel. Pack the complete set in a sturdy outer carton. After approval, the pre-paid return label is emailed as a downloadable and printable file and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@ymxvd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1271 Fran Mar Court, Clermont, FL 34711, United States.
Identify the SKU and exact area involved, such as a scalloped rim, molded lobe, pedestal, foot ring, rounded corner, ceramic foot, reactive glaze, drainage hole, silicone plug, cork tray, rim hole, grommet, cotton cord, knot, or wood ring. For visible delivery damage, photograph the empty dry component on a neutral padded surface and the carton label; do not fill or suspend damaged ceramic to demonstrate a problem.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available planter after the original complete unused set is approved for return. Vessel dimensions, opening, glaze, drainage arrangement, pedestal, feet, tray, suspension parts, placement method, care, and product net weight can differ and should be checked before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@ymxvd.shop or +1 (903) 501-1095. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).