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This Shipping Policy explains the delivery process for Ymxvd, including cut-off time, handling, transit estimates, shipping cost, and tracking support. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Orders for Ceramic Flower Pots and Indoor Planters are checked against the customer's checkout details before packaging and carrier handoff.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days run Monday-Friday, not including public holidays or dates when carriers do not operate. If an order requires verification, the handling timeline may depend on the customer's response.
Before carrier handoff, the ordered SKU is checked against its outbound fragile-item manifest, including ceramic vessel, drainage plug, tray, grommets, cords, ring, and care guide. The glaze and visible ceramic edges, molded protective inserts, sealed carton, and delivery label receive a second review. Vessels and hard accessories are separated with recyclable fiber protection where practical. Customers should retain the shipping confirmation and inspect the empty dry pieces on a padded surface. Move the unopened carton upright with both hands, avoid lifting it by straps or loose wrapping, and report visible impact or crushing with the order number before discarding protective inserts.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
The shipping address must be accurate and complete at checkout. Customers should include apartment, suite, postal code, region, and contact number where applicable so delivery can be arranged without avoidable delay.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
We may send items from one order in separate parcels if it improves packaging, availability, or carrier routing. Customers are not charged extra standard shipping when we choose to split a shipment.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
If delivery information looks unusual, delayed, lost, or damaged, customers should contact support with the order number, tracking details, and photos if available so we can review the matter. Contact support@ymxvd.shop for shipment support.
CONTACT
For shipping questions, contact Ymxvd support at support@ymxvd.shop or +1 (903) 501-1095. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).